TERMS & CONDITIONS
Please read theTerms & Conditions carefully. They are regulating any transaction between Frida Verde GmbH (in what follows named “us” or “Frida”) and the buyer (in what follows named “you” or “buyer”).When you place an order with us you have read, understood and agreed to our Terms and Conditions. If you do not agree with any part of these Terms & Conditions please contact us before placing an order.Thank you for purchasing from Frida Verde GmbH. If you have any questions, suggestionsor complaintsplease send an e-mail email@example.com
Our prices and the delivery cost participation applied to your order may changefrom time to time.The current range of products and prices are displayed on our website.The retail prices are quoted in Swiss Francs (CHF), include value-added tax (VAT) and apply to all countries including Switzerland.
PORTRAYAL OF PRODUCTS
Every effort has been made to portray items accurately, slight variations may occur. Please note that plants are natural products and therefore vary greatly in their appearance i.e. in their colour, number of leaves etc.
The presentation of the products in our online shop is not a binding contract offer on our part but is only a non-binding invitation for the customer to order goods. By ordering the desired goods the customer makes a binding offer to enter into a sales contract.When you place an order with Frida Verde GmbH, we send you an e-mail with a receipt confirming your order and listing the details (order confirmation). In providing the goods for dispatch or by deliveries of the goods by the publisher, the sales contract is regarded as closed. The availability of the desired product is subject to alterations at any time. We reserve the right to refuse orders without giving reasons.
The goods are shipped properly packaged by courier to customers within Switzerland.Orders placed on our website are processed trice a week and we aim to dispatch orders within 2 - 3 working days. Once dispatched you should receive your items within 3 - 4 days. On some occasions it may take longer and we apologise for any inconvenience caused. Up until now, we only ship in Switzerland.
RETURNS AND APPROVAL RETURNS
If you are unhappy and want to return a product, please notify us within 8 days after receiving your order and let us know why you would like to return the item. If your return is approved, items must be returned in perfect and in saleable condition together with the original packaging and we will offer you an exchange or refund in the form of a coupon depending on the nature of the return. The items return at the expense and risk of the customer. Please do not send the item back before you have contacted us. No refunds or exchanges will be made for items returned without prior communication and agreement. Please note that special orders cannot be returned or refunded.
If a product arrives damaged, we will replace it, if you let us know the latest within5 days from receipt of the product via e-mail firstname.lastname@example.org with photos of the damaged goods. We will inform you how to proceed further with the damaged goods. Please do not send us goods back without prior communication. Refunds or credits as a result of exchange or return due to damaged goods occur exclusively to the bank account or the PayPal account through which the payment was settled